Service & Support

FAQ

Q1. Are you Manufacturer or Trading Company?
We are an engineering and developing company, we have our own technology department and our core products, but we also trade other parts.

Q2. What is your Main Product?
American heavy truck parts, European Heavy truck parts, Cummins Engine Parts, Detroit, Engine parts, king pin kits, Clutch Assy, etc.

Q3. Do you accept Customized Order?
Yes, we do. Our engineer can develop products according to sample or drawing and control the quality & cost very well.

Q4. Do you provide Free Sample?
It depends, but the freight must be borne by customers side.

Q5. How long does your Warranty?
Usually we provide 12 months warranty.

Q6. How is your Quality?
Our factories are rigorously selected, they are reliable and trustworthy, which producing products according to ISO quality
certification, and that is why our products sell to all over the world.

Q7. How is your Packing Boxes?
We supply kinds of packing box, such as white box, color box, we can also design and print the packing box according to
customers requirement.

Q8. What is your Lead Time?
It depends on products, the delivery time is different for each item, normally it takes about 30-45days.

Q9. What is your Payments Methods?
T/T, Western Union, Paypal, L/C, etc.

Q10. What is your Payment Terms?
Normally, the payments term is T/T 30% in advance, the rest of 70% before shipment. But we can discuss.